Contact VBIT customer service: official WhatsApp, WeChat and telephone

Official customer service contacts

Telephone, WhatsApp and WeChat use the same number: +852 6770 9992. You can open VBIT's official WhatsApp. Our email address is vbit@vbotc.com.

You can also scan the customer service QR code below, or use the telephone and WhatsApp links above.

Quotes and arranging a visit

When requesting a quote, state the asset you wish to buy or sell, the amount and preferred store. For Bitcoin, see the Guide to Buying BTC with HKD Cash or BTC to HKD Service. USDT is for customers to sell for HKD only; we do not sell it to customers. See the USDT Cash Out.

Transactions take place at physical stores in Hong Kong. HKD is settled in cash only. For addresses, photographs and opening hours of all four stores, see the Hong Kong Store Contact Page.

Preventing customer service impersonation

Use contact channels from the official website, rather than identifying people only by an avatar or name. VBIT has no online exchange platform. If anyone asks for a transfer to an online branch, to verify assets or to hold your wallet for you, stop and verify through this page's official links first. See transaction safety and verifying official channels.