VBIT Hong Kong
Official customer service and impersonation prevention
How can I distinguish real customer service from an impersonator?
Open the official contact links yourself from this website's Hong Kong Store Contact Page and check the full telephone number. The shared customer service number for all four stores is +852 6770 9992 for telephone, WhatsApp and WeChat. The official email address is vbit@vbotc.com. An avatar, display name or screenshot sent by someone does not establish their identity on its own.
Can I use an online exchange claiming to represent VBIT?
VBIT provides in-store OTC transactions only and has no online exchange platform. Do not download or use exchange websites or apps impersonating VBIT in social media advertisements or unsolicited messages. See our current Official Impersonation Warning.
First distinguish trade direction and in-store settlement
VBIT settles HKD in cash at the store only, without bank or electronic transfer settlement. Official WhatsApp and WeChat are for quotes and arranging visits. USDT is for customers to sell for HKD cash only; we do not sell USDT to customers. See the USDT Cash Out.
Checking receiving addresses and networks
Whose receiving address should I check when buying?
When buying Bitcoin, show your own wallet's receiving address or QR code. Check the asset, network, full address and amount with store staff, then follow the Buying to settle cash and receive the asset. You can share a receiving address for checking; keep private keys and recovery phrases yourself.
How do I check the store's receiving details when selling?
Use the receiving details supplied by the store for this trade. Check the asset, selected network, full address and amount to send; both sides must use the same network. Do not rely only on screenshots, forwarded chat addresses or the first and last characters of an address. See the Selling and Cash Out.
On-chain transfers are generally difficult to reverse. An incorrect address or network may cause asset loss. If an address suddenly changes or details differ, stop the transfer and check again through the official contact links on this website.
Quotes, fees and settlement amounts
Check rates at the store or use the official quote enquiry links. Before trading, distinguish buying from selling and reconcile the amount, rate and HKD payment or proceeds against the transaction document. Online reference prices are not store execution quotes.
In general, the difference between buy and sell quotes is the spread; transfer fees shown by a wallet or platform are transfer costs. Check fees and the expected receiving amount before sending. See Bitcoin buy quotes and fees and USDT cash-out quotes and transfer fees.
Identity information and wallet custody
Under the current Anti-Money Laundering (AML) Terms, accurate, up-to-date identity documents are required before using the services. Source-of-funds declarations and enquiries are covered by the CFT Terms. Both terms state confidentiality requirements for identity and transaction information and the exceptions for legally required disclosure.
Never give anyone wallet private keys, recovery phrases or account verification codes, or allow strangers to control a wallet remotely. If a private message requests information, verify the sender through official contact links first.
On-chain confirmation and transaction records
After a transfer, keep the TXID and use the relevant network's blockchain explorer to check the receiving address, amount and confirmation status. A wallet showing sent still requires checking against the on-chain status and recipient's records. Do not repeat a transfer while its status is unclear.
VBIT’s Buying includes receipts and receiving confirmation; the Selling Procedure includes on-chain confirmation, checking the receipt's amount and exchange rate, then receiving HKD cash at the store. Keep store documents and on-chain records to reconcile payments, proceeds and receiving details.
How should I contact VBIT about impersonation or a transaction issue?
If identity is uncertain, an address changes, amounts differ or a transfer status appears irregular, stop making further payments or transfers. Keep conversations, transaction documents, TXIDs and address records. Return independently to this website's official contact page and call +852 6770 9992, open Official WhatsApp or email vbit@vbotc.com to enquire. Do not use contact links in suspicious messages.
Tell customer service the transaction date, store visited and discrepancy. Checking records does not require your wallet's private keys or recovery phrase.
